Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Below, you’ll find answers to common questions about ordering, shipping, returns, warranties, and more. If you need further assistance, feel free to contact us or call us at +1 507 850-0547.

 

1. Ordering & Payments

What payment methods do you accept?

We accept the following payment methods:

• Credit & Debit Cards: Visa, MasterCard, American Express, Discover, and Diners Club.

• Digital Wallets: Google Pay, Apple Pay, and Shop Pay.

Can I modify or cancel my order after placing it?

Orders are processed immediately to ensure fast shipping. If you need to make changes, please contact us as soon as possible. However, modifications are not guaranteed once the order has been processed.

Do you offer financing or payment plans?

Currently, we do not offer financing options. All orders must be paid in full at checkout.

How do I confirm my order was placed successfully?

Once your order is placed, you will receive a confirmation email. If you do not receive one, please check your spam folder or contact our support team.

 

2. Shipping & Delivery

How long does shipping take?

Orders are processed within 1-2 business days and typically delivered within 3-7 business days. Delivery times may vary based on location and product availability.

Do you offer expedited shipping?

Yes, expedited shipping options may be available at checkout. Contact us for details.

How do I track my order?

Once shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s status.

Do you ship internationally?

No, we currently ship only within the United States.

What should I do if my order arrives damaged?

If your item arrives damaged, take photos and contact our customer support within 48 hours of delivery. We will assist you in resolving the issue.

 

3. Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you are not satisfied, you can request a return within 30 days of delivery, provided the item is unused and in its original packaging.

How do I initiate a return?

Contact our support team with your order details to start the return process.

Are there restocking fees for returns?

Some returns may be subject to a restocking fee, depending on the product. Please review our Return & Refund Policy for details.

How long does it take to receive a refund?

Refunds are processed within 5-7 business days after the returned item is inspected.

What if I received the wrong product?

If you receive the wrong item, contact us immediately. We will arrange a replacement at no extra cost.

4. Warranty & Support

How do I claim a product warranty?

Each brand has its own warranty policy. After our 30-day return period, you must contact the manufacturer directly for warranty claims.

Where can I register my product for warranty?

Visit the manufacturer’s website and complete their registration form:

• MRCOOL

• Pioneer

• Costway

• Whynter

• Bromic Heating

• Airfree

• Infratech

• EcoFlow

Who do I contact for warranty support?

Contact the manufacturer using the links above. If you need guidance, our support team is available to assist.

5. Privacy & Security

How is my personal information protected?

We use Shopify’s secure platform with industry-standard encryption to protect your personal data.

Do you store payment details?

No, we do not store payment information. Transactions are securely processed via Shopify Payments and other third-party providers.

Can I opt out of marketing emails?

Yes, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails.

How do I modify or delete my personal data?

Contact us with your request, and we will process it as per our Privacy Policy.

 

6. General & Contact Information

How can I contact customer support?

You can reach us via:

📧 Email: info@hvacfrontier.com

📞 Phone: +1 507 850-0547

What are your customer service hours?

We are available Monday – Friday, 9:00 AM – 5:00 PM CST.

Where is your company located?

Itana LLC

3851 Oak Ln NE, Circle Pines, MN 55014

Still Have Questions?

If your question isn’t listed here, feel free to contact us or call us at +1 507 850-0547. We’re happy to assist you!