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MRCOOL
MRCOOL DIY 4th Gen E Star 12K BTU Ductless Mini-Split Heat Pump – 22 SEER, 25 ft Pre-Charged Line Set
MRCOOL DIY 4th Gen E Star 12K BTU Ductless Mini-Split Heat Pump – 22 SEER, 25 ft Pre-Charged Line Set
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SKU:DIY-12-HP-WM-115C25
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Experience modern comfort and energy efficiency with the MRCOOL DIY 4th Gen 12K BTU Ductless Mini-Split Heat Pump. Designed for easy DIY installation, this Energy Star-certified system delivers heating and cooling for spaces up to 500 sq. ft. while achieving an impressive 22 SEER efficiency rating.
The included 25 ft pre-charged line set with quick connectors ensures a hassle-free setup without the need for special tools or professional installation. Featuring variable-speed DC inverter technology, the MRCOOL DIY system provides energy-efficient temperature control, while the Gold Fin® condenser enhances corrosion resistance, making it ideal for coastal environments.
Equipped with multiple operation modes, including heat, cool, dehumidify (dry mode), and sleep mode, this system ensures personalized comfort year-round. The Follow Me® function detects temperature changes based on the location of the remote control, ensuring targeted comfort wherever you are in the room.
Control your mini-split from anywhere with WiFi-enabled SmartHVAC technology, compatible with iOS, Android, Amazon Alexa, and Google Assistant. Enjoy peace of mind with a 7-year compressor warranty and a 5-year parts warranty, with the option to register for a limited lifetime compressor warranty.
Key Features
- DIY Installation – 25 ft pre-charged line set with quick connectors for easy setup
- 500 sq. ft. Heating & Cooling – 12K BTU capacity for year-round climate control
- High Energy Efficiency – 22 SEER rating, Energy Star-certified
- SmartHVAC WiFi Control – Works with Apple & Android devices, Alexa, and Google Assistant
- Gold Fin® Condenser – Corrosion-resistant design, ideal for coastal and humid environments
- Variable-Speed DC Inverter – Energy-efficient compressor for lower electricity bills
- Follow Me® Technology – Remote-controlled temperature detection for personalized comfort
- Multiple Modes – Heat, Cool, Dehumidify (Dry Mode), and Sleep Mode
- Eco-Friendly Refrigerant – Uses R-410A for reduced environmental impact
- Reliable Warranty – 7-year compressor, 5-year parts warranty, with lifetime compressor warranty registration option
Specifications
- Cooling Capacity: 12,000 BTU
- Heating Capacity: 12,000 BTU
- SEER: 22 (Energy Star Certified)
- Voltage: 115V / 1 Phase / 60Hz
- Refrigerant Type: R-410A (Pre-Charged)
- Smart Control: Yes, WiFi-enabled (iOS, Android, Alexa, Google Assistant)
- WiFi Compatibility: Yes
- Works with iOS & Android: Yes
- Remote Control Included: Yes
- Max Line Set Length: 25 ft (Pre-Charged)
- Liquid Line Size: 1/4 in
- Suction Line Size: 1/2 in
- ENERGY STAR Certified: Yes
- AHRI Certified: Yes
Dimensions & Weight
- Condenser: 30.3"W × 21.85"H × 11.93"D
- Air Handler: 31.57"W × 11.61"H × 7.87"D
- Condenser Weight: 62.83 lbs
- Air Handler Weight: 26.5 lbs
Package Includes
- 1 x MRCOOL DIY 4th Gen 12K BTU Mini-Split System
- 1 x 25 ft Pre-Charged Line Set with Quick Connectors
- 1 x Smart Remote Control with Follow Me® Technology
- 1 x WiFi SmartHVAC Control Module
- 1 x Installation Kit
- 1 x User Manual
- 1 x Warranty Card
Warranty & Support
- 7-Year Compressor Warranty
- 5-Year Parts Warranty
- Limited Lifetime Compressor Warranty Available Upon Registration
Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Below, you’ll find answers to common questions about ordering, shipping, returns, warranties, and more. If you need further assistance, feel free to contact us or call us at +1 507 850-0547.
1. Ordering & Payments
What payment methods do you accept?
We accept the following payment methods:
• Credit & Debit Cards: Visa, MasterCard, American Express, Discover, and Diners Club.
• Digital Wallets: Google Pay, Apple Pay, and Shop Pay.
Can I modify or cancel my order after placing it?
Orders are processed immediately to ensure fast shipping. If you need to make changes, please contact us as soon as possible. However, modifications are not guaranteed once the order has been processed.
Do you offer financing or payment plans?
Currently, we do not offer financing options. All orders must be paid in full at checkout.
How do I confirm my order was placed successfully?
Once your order is placed, you will receive a confirmation email. If you do not receive one, please check your spam folder or contact our support team.
2. Shipping & Delivery
How long does shipping take?
Orders are processed within 1-2 business days and typically delivered within 3-7 business days. Delivery times may vary based on location and product availability.
Do you offer expedited shipping?
Yes, expedited shipping options may be available at checkout. Contact us for details.
How do I track my order?
Once shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s status.
Do you ship internationally?
No, we currently ship only within the United States.
What should I do if my order arrives damaged?
If your item arrives damaged, take photos and contact our customer support within 48 hours of delivery. We will assist you in resolving the issue.
3. Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you are not satisfied, you can request a return within 30 days of delivery, provided the item is unused and in its original packaging.
How do I initiate a return?
Contact our support team with your order details to start the return process.
Are there restocking fees for returns?
Some returns may be subject to a restocking fee, depending on the product. Please review our Return & Refund Policy for details.
How long does it take to receive a refund?
Refunds are processed within 5-7 business days after the returned item is inspected.
What if I received the wrong product?
If you receive the wrong item, contact us immediately. We will arrange a replacement at no extra cost.
4. Warranty & Support
How do I claim a product warranty?
Each brand has its own warranty policy. After our 30-day return period, you must contact the manufacturer directly for warranty claims.
Where can I register my product for warranty?
Visit the manufacturer’s website and complete their registration form:
• MRCOOL
• Pioneer
• Costway
• Whynter
• Airfree
• EcoFlow
Who do I contact for warranty support?
Contact the manufacturer using the links above. If you need guidance, our support team is available to assist.
5. Privacy & Security
How is my personal information protected?
We use Shopify’s secure platform with industry-standard encryption to protect your personal data.
Do you store payment details?
No, we do not store payment information. Transactions are securely processed via Shopify Payments and other third-party providers.
Can I opt out of marketing emails?
Yes, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails.
How do I modify or delete my personal data?
Contact us with your request, and we will process it as per our Privacy Policy.
6. General & Contact Information
How can I contact customer support?
You can reach us via:
📧 Email: info@hvacfrontier.com
📞 Phone: +1 507 850-0547
What are your customer service hours?
We are available Monday – Friday, 10:00 AM – 6:00 PM CST.
Still Have Questions?
If your question isn’t listed here, feel free to contact us or call us at +1 507 850-0547. We’re happy to assist you!
