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MRCOOL
MRCOOL DIY 4th Gen 18K BTU 2-Zone Mini Split with 9K + 12K Air Handlers, Pre-Charged Line Sets, and Installation Kit
MRCOOL DIY 4th Gen 18K BTU 2-Zone Mini Split with 9K + 12K Air Handlers, Pre-Charged Line Sets, and Installation Kit
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SKU:DIYM218HPW01C00
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Product Overview
The MRCOOL DIY 4th Gen 2-Zone Mini Split system provides an advanced heating and cooling solution with a 18,000 BTU condenser and 9K + 12K BTU air handlers. Designed for easy do-it-yourself installation, this system includes pre-charged line sets with Fast Connection fittings, eliminating the need for specialized tools or professional installation. With smart home compatibility, energy-efficient operation, and multiple control options, this system is an excellent choice for residential and light commercial applications.
Bundle Includes
- MRCOOL DIY 4th Gen Multi-Zone 18K BTU Condenser (DIY-MULTI2-18HP230C)
- MRCOOL DIY 4th Gen 9K BTU Wall-Mount Air Handler (DIY-09-HP-WMAH-230C25)
- MRCOOL DIY 4th Gen 12K BTU Wall-Mount Air Handler (DIY-12-HP-WMAH-230C25)
- Pre-Charged Line Sets (Choose Length Based on Selection):
- 16 ft. (DIY16-1412)
- 25 ft. (DIY25-1412)
- 35 ft. (DIY35-1412C)
- 50 ft. (DIY50-1412C)
- 66 ft. (DIY66-1412C)
- 75 ft. (DIY75-1412C)
Key Features
Condenser - MRCOOL DIY 4th Gen 18K BTU Multi-Zone
- Capacity: 18,000 BTU
- Zones: Supports up to two indoor air handlers
- Efficiency: Up to 21 SEER for energy savings
- Durability: Gold Fin® corrosion-resistant condenser for coastal and harsh environments
- Operating Temperature: Works in ambient temperatures as low as 5°F
- Refrigerant: Pre-charged with R-410A
- Installation: No vacuuming or professional assistance required
Air Handlers - MRCOOL DIY 4th Gen 9K & 12K BTU Wall-Mount Units
- Modes: Heating, Cooling, Auto, Dehumidification (Dry), and Sleep
- Smart Control: Wi-Fi-enabled with smartphone app control via Apple and Android devices
- Voice Control: Compatible with Amazon Alexa and Google Assistant
- Quiet Operation: Low noise levels for a comfortable indoor environment
- Follow Me® Technology: Automatically adjusts temperature based on sensor in the remote control
- Filter Type: Washable and reusable air filters
MRCOOL DIY Pre-Charged Line Sets
- Refrigerant: Pre-charged with R-410A
- Easy Installation: Quick Connect Fast Connection® fittings
- Customization: Multiple line set lengths available to fit different installation requirements
Additional Specifications
- Voltage: 208-230V, Single Phase, 60Hz
- Max Line Set Length: 66-77 ft. with couplers available
- Warranty:
- 7-Year Compressor Warranty
- 5-Year Parts Warranty
- Limited Lifetime Warranty Available with Registration
Manuals
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Condenser |
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Air Handler |
Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Below, you’ll find answers to common questions about ordering, shipping, returns, warranties, and more. If you need further assistance, feel free to contact us or call us at +1 507 850-0547.
1. Ordering & Payments
What payment methods do you accept?
We accept the following payment methods:
• Credit & Debit Cards: Visa, MasterCard, American Express, Discover, and Diners Club.
• Digital Wallets: Google Pay, Apple Pay, and Shop Pay.
Can I modify or cancel my order after placing it?
Orders are processed immediately to ensure fast shipping. If you need to make changes, please contact us as soon as possible. However, modifications are not guaranteed once the order has been processed.
Do you offer financing or payment plans?
Currently, we do not offer financing options. All orders must be paid in full at checkout.
How do I confirm my order was placed successfully?
Once your order is placed, you will receive a confirmation email. If you do not receive one, please check your spam folder or contact our support team.
2. Shipping & Delivery
How long does shipping take?
Orders are processed within 1-2 business days and typically delivered within 3-7 business days. Delivery times may vary based on location and product availability.
Do you offer expedited shipping?
Yes, expedited shipping options may be available at checkout. Contact us for details.
How do I track my order?
Once shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s status.
Do you ship internationally?
No, we currently ship only within the United States.
What should I do if my order arrives damaged?
If your item arrives damaged, take photos and contact our customer support within 48 hours of delivery. We will assist you in resolving the issue.
3. Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you are not satisfied, you can request a return within 30 days of delivery, provided the item is unused and in its original packaging.
How do I initiate a return?
Contact our support team with your order details to start the return process.
Are there restocking fees for returns?
Some returns may be subject to a restocking fee, depending on the product. Please review our Return & Refund Policy for details.
How long does it take to receive a refund?
Refunds are processed within 5-7 business days after the returned item is inspected.
What if I received the wrong product?
If you receive the wrong item, contact us immediately. We will arrange a replacement at no extra cost.
4. Warranty & Support
How do I claim a product warranty?
Each brand has its own warranty policy. After our 30-day return period, you must contact the manufacturer directly for warranty claims.
Where can I register my product for warranty?
Visit the manufacturer’s website and complete their registration form:
• MRCOOL
• Pioneer
• Costway
• Whynter
• Airfree
• EcoFlow
Who do I contact for warranty support?
Contact the manufacturer using the links above. If you need guidance, our support team is available to assist.
5. Privacy & Security
How is my personal information protected?
We use Shopify’s secure platform with industry-standard encryption to protect your personal data.
Do you store payment details?
No, we do not store payment information. Transactions are securely processed via Shopify Payments and other third-party providers.
Can I opt out of marketing emails?
Yes, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails.
How do I modify or delete my personal data?
Contact us with your request, and we will process it as per our Privacy Policy.
6. General & Contact Information
How can I contact customer support?
You can reach us via:
📧 Email: info@hvacfrontier.com
📞 Phone: +1 507 850-0547
What are your customer service hours?
We are available Monday – Friday, 10:00 AM – 6:00 PM CST.
Still Have Questions?
If your question isn’t listed here, feel free to contact us or call us at +1 507 850-0547. We’re happy to assist you!
