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MRCOOL
MRCOOL Easy Pro® DIY 18K BTU Ductless Mini-Split Heat Pump – 16 ft Pre-Charged Line Set
MRCOOL Easy Pro® DIY 18K BTU Ductless Mini-Split Heat Pump – 16 ft Pre-Charged Line Set
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SKU:EZPRO-18-HP-23016
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The MRCOOL Easy Pro® DIY 18K BTU Ductless Mini-Split Heat Pump System is designed for simple installation and powerful performance, making it a perfect heating and cooling solution for spaces up to 750 sq. ft.. This system includes a 16-foot pre-charged line set with Fast Connection® fittings, eliminating the need for professional installation.
With advanced features like Follow Me® technology, the unit detects your exact location and adjusts the temperature accordingly, ensuring optimal comfort. The anti-mildew function improves indoor air quality, while the SmartHVAC WiFi Control Module enables remote operation via Apple and Android devices, Amazon Alexa, or Google Assistant.
Maintenance is hassle-free, thanks to washable filters and an intuitive LED display that provides troubleshooting codes. Additionally, the Gold Fin® condenser offers enhanced corrosion resistance, making it ideal for coastal environments.
Backed by a 1-year compressor warranty and a 2-year parts warranty, the MRCOOL Easy Pro® DIY 18K BTU Mini-Split delivers efficient, whisper-quiet, and reliable climate control for home or office use.
Key Features
- Easy DIY Installation – Includes 16 ft pre-charged line set with Fast Connection® fittings
- 750 sq. ft. Cooling & Heating – 18K BTU heating and 17K BTU cooling capacity
- Follow Me® Technology – Adjusts temperature based on your exact location
- SmartHVAC WiFi Control – Works with Apple & Android devices, Alexa, and Google Assistant
- Gold Fin® Condenser – Corrosion-resistant design, ideal for coastal climates
- Low Ambient Cooling – Operates at 5°F, perfect for server rooms and greenhouses
- Energy Efficient DC Inverter – Up to 18.5 SEER for energy savings
- Quiet Operation – Runs as low as 23.5 dBA for whisper-quiet comfort
- AHRI & ENERGY STAR Certified – Ensures high-efficiency performance
- Reliable Warranty – 2-year parts and 1-year compressor warranty
Specifications
- Cooling Capacity: 17,000 BTU
- Heating Capacity: 18,000 BTU
- SEER: 18.5 | SEER2: 19.3
- HSPF: 9.7 / 8.0
- EER: 9.8
- Voltage: 208-230V / 1 Phase / 60Hz
- Max Fuse Breaker: 25A
- Refrigerant Type: R-410A (Pre-Charged)
- Decibel Rating: Low: 23.5 dBA | High: 44.5 dBA
- WiFi Compatibility: Yes
- Works with iOS & Android: Yes
- Remote Control Included: Yes
- ENERGY STAR Certified: Yes
- AHRI Certified: Yes
Dimensions & Weight
- Condenser: 30.12"W × 21.85"H × 11.93"D | 63.49 lbs
- Air Handler: 38.23"W × 12.64"H × 8.98"D | 29.98 lbs
- Max Line Set Length: 98 ft
- Liquid Line Size: 1/4 in
- Suction Line Size: 1/2 in
Package Includes
- 1 x MRCOOL Easy Pro® DIY 18K BTU Mini-Split System
- 1 x 16 ft Pre-Charged Line Set
- 1 x Remote Control
- 1 x SmartHVAC WiFi Control Module
- 1 x User Manual
- 1 x Warranty Card
Warranty & Support
- 2-Year Parts Warranty
- 1-Year Compressor Warranty
Manuals
Brochure for the DIY Easy Pro 18K Single Zone Mini Split
Install Manual for the DIY Easy Pro 18K Single Zone Mini Split
Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Below, you’ll find answers to common questions about ordering, shipping, returns, warranties, and more. If you need further assistance, feel free to contact us or call us at +1 507 850-0547.
1. Ordering & Payments
What payment methods do you accept?
We accept the following payment methods:
• Credit & Debit Cards: Visa, MasterCard, American Express, Discover, and Diners Club.
• Digital Wallets: Google Pay, Apple Pay, and Shop Pay.
Can I modify or cancel my order after placing it?
Orders are processed immediately to ensure fast shipping. If you need to make changes, please contact us as soon as possible. However, modifications are not guaranteed once the order has been processed.
Do you offer financing or payment plans?
Currently, we do not offer financing options. All orders must be paid in full at checkout.
How do I confirm my order was placed successfully?
Once your order is placed, you will receive a confirmation email. If you do not receive one, please check your spam folder or contact our support team.
2. Shipping & Delivery
How long does shipping take?
Orders are processed within 1-2 business days and typically delivered within 3-7 business days. Delivery times may vary based on location and product availability.
Do you offer expedited shipping?
Yes, expedited shipping options may be available at checkout. Contact us for details.
How do I track my order?
Once shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s status.
Do you ship internationally?
No, we currently ship only within the United States.
What should I do if my order arrives damaged?
If your item arrives damaged, take photos and contact our customer support within 48 hours of delivery. We will assist you in resolving the issue.
3. Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you are not satisfied, you can request a return within 30 days of delivery, provided the item is unused and in its original packaging.
How do I initiate a return?
Contact our support team with your order details to start the return process.
Are there restocking fees for returns?
Some returns may be subject to a restocking fee, depending on the product. Please review our Return & Refund Policy for details.
How long does it take to receive a refund?
Refunds are processed within 5-7 business days after the returned item is inspected.
What if I received the wrong product?
If you receive the wrong item, contact us immediately. We will arrange a replacement at no extra cost.
4. Warranty & Support
How do I claim a product warranty?
Each brand has its own warranty policy. After our 30-day return period, you must contact the manufacturer directly for warranty claims.
Where can I register my product for warranty?
Visit the manufacturer’s website and complete their registration form:
• MRCOOL
• Pioneer
• Costway
• Whynter
• Airfree
• EcoFlow
Who do I contact for warranty support?
Contact the manufacturer using the links above. If you need guidance, our support team is available to assist.
5. Privacy & Security
How is my personal information protected?
We use Shopify’s secure platform with industry-standard encryption to protect your personal data.
Do you store payment details?
No, we do not store payment information. Transactions are securely processed via Shopify Payments and other third-party providers.
Can I opt out of marketing emails?
Yes, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails.
How do I modify or delete my personal data?
Contact us with your request, and we will process it as per our Privacy Policy.
6. General & Contact Information
How can I contact customer support?
You can reach us via:
📧 Email: info@hvacfrontier.com
📞 Phone: +1 507 850-0547
What are your customer service hours?
We are available Monday – Friday, 10:00 AM – 6:00 PM CST.
Still Have Questions?
If your question isn’t listed here, feel free to contact us or call us at +1 507 850-0547. We’re happy to assist you!
