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MRCOOL
MRCOOL DIY 4th Gen Mini Split - 27K BTU 3-Zone Ductless Heat Pump with 9K + 9K + 12K Air Handlers
MRCOOL DIY 4th Gen Mini Split - 27K BTU 3-Zone Ductless Heat Pump with 9K + 9K + 12K Air Handlers
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SKU:DIYM327HPW01C00
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Upgrade your home's comfort with the MRCOOL DIY 4th Gen Mini Split, a high-performance 27,000 BTU 3-zone ductless heat pump designed for effortless DIY installation. This system includes a 27K BTU condenser and three air handlers—two 9K BTU units and one 12K BTU—to efficiently heat and cool up to three separate zones. With Pre-Charged Quick Connect Line Sets, installation is seamless without requiring professional assistance. Experience enhanced climate control with smart WiFi connectivity, energy efficiency up to 22 SEER2, and the ability to heat in temperatures as low as -13°F.
Key Features
- 3-Zone Heating & Cooling – 9K + 9K + 12K BTU air handlers efficiently regulate temperatures in multiple rooms.
- DIY Installation – Patented Pre-Charged Quick Connect Line Sets simplify setup with no vacuuming required.
- Gold Fin® Condenser – Corrosion-resistant design ensures durability, even in coastal environments.
- High Efficiency – Achieves up to 22 SEER2 and 8.2 HSPF-5, reducing energy costs.
- All-Season Comfort – Operates in temperatures as low as -13°F for heating and up to 122°F for cooling.
- Smart Control – Control your system remotely with the SmartHVAC app or connect with Alexa & Google Assistant.
- Quiet Operation – Low indoor noise levels for undisturbed comfort.
What’s Included
- (1) MRCOOL 4th Gen 27K BTU Multi-Zone Condenser (DIY-MULTI3-27HP230C)
- (2) 9K BTU MRCOOL 4th Gen Wall-Mount Air Handlers (DIY-09-HP-WMAH-230C25)
- (1) 12K BTU MRCOOL 4th Gen Wall-Mount Air Handler (DIY-12-HP-WMAH-230C25)
- (3) 16 ft. Pre-Charged Quick Connect Line Sets
- (3) Remote Controls
- (3) Wall Sleeves
Technical Specifications
Condenser (27K BTU)
- Cooling Capacity: 27,000 BTU
- Heating Capacity: 27,000 BTU
- Voltage: 208-230V/60Hz
- Efficiency: 22 SEER2, 8.2 HSPF-5
- Outdoor Temperature Range: Cooling: 5°F - 122°F, Heating: -13°F - 75.2°F
- Dimensions: 37.24"W x 16.14"D x 31.89"H
- Warranty: 7 Years Compressor / 5 Years Parts
Air Handler (9K BTU)
- Cooling/Heating Capacity: 9,000 BTU
- Coverage Area: 180 - 375 sq. ft.
- Modes: Auto, Cool, Heat, Dry, Fan-Only, Sleep
- Smart Control: WiFi-enabled, works with Alexa & Google Assistant
- Dimensions: 31.57"W x 7.44"D x 11.69"H
- Warranty: 5 Years Parts
Air Handler (12K BTU)
- Cooling/Heating Capacity: 12,000 BTU
- Coverage Area: 376 - 500 sq. ft.
- Modes: Auto, Cool, Heat, Dry, Fan-Only, Sleep
- Smart Control: WiFi-enabled, works with Alexa & Google Assistant
- Dimensions: 31.57"W x 7.44"D x 11.69"H
- Warranty: 5 Years Parts
Line Set
- Length: 16 ft.
- Liquid Line: 1/4"
- Suction Line: 1/2"
- Pre-Charged with R-410A Refrigerant
Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Below, you’ll find answers to common questions about ordering, shipping, returns, warranties, and more. If you need further assistance, feel free to contact us or call us at +1 507 850-0547.
1. Ordering & Payments
What payment methods do you accept?
We accept the following payment methods:
• Credit & Debit Cards: Visa, MasterCard, American Express, Discover, and Diners Club.
• Digital Wallets: Google Pay, Apple Pay, and Shop Pay.
Can I modify or cancel my order after placing it?
Orders are processed immediately to ensure fast shipping. If you need to make changes, please contact us as soon as possible. However, modifications are not guaranteed once the order has been processed.
Do you offer financing or payment plans?
Currently, we do not offer financing options. All orders must be paid in full at checkout.
How do I confirm my order was placed successfully?
Once your order is placed, you will receive a confirmation email. If you do not receive one, please check your spam folder or contact our support team.
2. Shipping & Delivery
How long does shipping take?
Orders are processed within 1-2 business days and typically delivered within 3-7 business days. Delivery times may vary based on location and product availability.
Do you offer expedited shipping?
Yes, expedited shipping options may be available at checkout. Contact us for details.
How do I track my order?
Once shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s status.
Do you ship internationally?
No, we currently ship only within the United States.
What should I do if my order arrives damaged?
If your item arrives damaged, take photos and contact our customer support within 48 hours of delivery. We will assist you in resolving the issue.
3. Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you are not satisfied, you can request a return within 30 days of delivery, provided the item is unused and in its original packaging.
How do I initiate a return?
Contact our support team with your order details to start the return process.
Are there restocking fees for returns?
Some returns may be subject to a restocking fee, depending on the product. Please review our Return & Refund Policy for details.
How long does it take to receive a refund?
Refunds are processed within 5-7 business days after the returned item is inspected.
What if I received the wrong product?
If you receive the wrong item, contact us immediately. We will arrange a replacement at no extra cost.
4. Warranty & Support
How do I claim a product warranty?
Each brand has its own warranty policy. After our 30-day return period, you must contact the manufacturer directly for warranty claims.
Where can I register my product for warranty?
Visit the manufacturer’s website and complete their registration form:
• MRCOOL
• Pioneer
• Costway
• Whynter
• Airfree
• EcoFlow
Who do I contact for warranty support?
Contact the manufacturer using the links above. If you need guidance, our support team is available to assist.
5. Privacy & Security
How is my personal information protected?
We use Shopify’s secure platform with industry-standard encryption to protect your personal data.
Do you store payment details?
No, we do not store payment information. Transactions are securely processed via Shopify Payments and other third-party providers.
Can I opt out of marketing emails?
Yes, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails.
How do I modify or delete my personal data?
Contact us with your request, and we will process it as per our Privacy Policy.
6. General & Contact Information
How can I contact customer support?
You can reach us via:
📧 Email: info@hvacfrontier.com
📞 Phone: +1 507 850-0547
What are your customer service hours?
We are available Monday – Friday, 10:00 AM – 6:00 PM CST.
Still Have Questions?
If your question isn’t listed here, feel free to contact us or call us at +1 507 850-0547. We’re happy to assist you!
