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MRCOOL
MRCOOL Universal 2-3 Ton 20 SEER Central Heat Pump Split System
MRCOOL Universal 2-3 Ton 20 SEER Central Heat Pump Split System
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SKU:MDU18024036
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The MRCOOL Universal 2-3 Ton Central Heat Pump Split System is a high-efficiency, year-round heating and cooling solution designed to provide maximum comfort with energy savings. Featuring a DC inverter condenser and high static pressure air handler, this system dynamically adjusts performance for optimal climate control while maintaining ultra-quiet operation.
With an impressive SEER rating of up to 20, this system offers exceptional efficiency while adapting to extreme temperatures. Whether you're fighting summer heatwaves or winter cold spells, the MRCOOL Universal Series ensures consistent, reliable performance.
Designed for seamless integration, this system is compatible with third-party air handlers and smart thermostats (including Wi-Fi-enabled models like Nest and Honeywell). Its pre-charged condenser simplifies installation, while multiple connection options allow for versatile installation configurations.
What’s Included
✔ MRCOOL Universal 2-3 Ton Heat Pump Condenser (MDUO18024036)
✔ MRCOOL Universal High ESP 2-3 Ton Air Handler (MDUI18024036E)
✔ Pre-charged with eco-friendly R-410A refrigerant (Linesets not included)
Key Features
✔ 2-3 Ton capacity – flexible mode selection (2 Ton: 20 SEER / 3 Ton: 18 SEER)
✔ DC inverter compressor for energy-efficient performance
✔ Ultra-wide operating temperature range for all climates
✔ Fast heating and cooling response for immediate comfort
✔ Quiet operation with internal fan blade design
✔ Compatible with third-party thermostats (Wi-Fi, Nest, Honeywell, and more)
✔ Fire-proof electrical box with anti-electric shock protection
✔ Durable metal filter for long-term reliability
✔ Multiple connection types – Pre-Charged No-Vac, Sweat Braze, and Flare Fitting
✔ Flexible installation – multi-position air handler (upflow or horizontal)
✔ Two-step condensation protection for enhanced safety
✔ Pre-charged condenser for easy installation
✔ ETL and AHRI certified for industry compliance
✔ 10-Year Registered Limited Warranty for peace of mind
Specifications
Performance Data:
- Cooling Efficiency: 2 Ton Mode: 20 SEER, 3 Ton Mode: 18 SEER
- Refrigerant Type: R-410A (Pre-charged)
- Voltage: 208-230V, 60Hz, 1 Phase
- Smart Compatibility: Wi-Fi, Nest, Honeywell, third-party air handlers & thermostats
Condenser (MDUO18024036):
- High-efficiency DC inverter compressor
- Fast cooling and heating performance
- Internal fan blade for low-noise operation
- Pre-charged for easy installation
- ETL & AHRI certified
Air Handler (MDUI18024036E):
- High-efficiency DC fan motor for quiet, powerful airflow
- Supports three connection types:
- Pre-Charged No-Vac
- Sweat Braze Fitting
- Flare Fitting
- Multi-position installation: Upflow or horizontal
- Two-step condensation protection
- Fire-proof electrical box with anti-electric shock protection
- Durable, corrosion-resistant metal filter
Smart & Compliance Features
✔ Energy-efficient DC inverter motor reduces power consumption
✔ Operates efficiently across extreme temperature ranges
✔ Pre-charged refrigerant for easy installation
✔ 10-Year Registered Limited Warranty for long-term reliability
Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Below, you’ll find answers to common questions about ordering, shipping, returns, warranties, and more. If you need further assistance, feel free to contact us or call us at +1 507 850-0547.
1. Ordering & Payments
What payment methods do you accept?
We accept the following payment methods:
• Credit & Debit Cards: Visa, MasterCard, American Express, Discover, and Diners Club.
• Digital Wallets: Google Pay, Apple Pay, and Shop Pay.
Can I modify or cancel my order after placing it?
Orders are processed immediately to ensure fast shipping. If you need to make changes, please contact us as soon as possible. However, modifications are not guaranteed once the order has been processed.
Do you offer financing or payment plans?
Currently, we do not offer financing options. All orders must be paid in full at checkout.
How do I confirm my order was placed successfully?
Once your order is placed, you will receive a confirmation email. If you do not receive one, please check your spam folder or contact our support team.
2. Shipping & Delivery
How long does shipping take?
Orders are processed within 1-2 business days and typically delivered within 3-7 business days. Delivery times may vary based on location and product availability.
Do you offer expedited shipping?
Yes, expedited shipping options may be available at checkout. Contact us for details.
How do I track my order?
Once shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s status.
Do you ship internationally?
No, we currently ship only within the United States.
What should I do if my order arrives damaged?
If your item arrives damaged, take photos and contact our customer support within 48 hours of delivery. We will assist you in resolving the issue.
3. Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you are not satisfied, you can request a return within 30 days of delivery, provided the item is unused and in its original packaging.
How do I initiate a return?
Contact our support team with your order details to start the return process.
Are there restocking fees for returns?
Some returns may be subject to a restocking fee, depending on the product. Please review our Return & Refund Policy for details.
How long does it take to receive a refund?
Refunds are processed within 5-7 business days after the returned item is inspected.
What if I received the wrong product?
If you receive the wrong item, contact us immediately. We will arrange a replacement at no extra cost.
4. Warranty & Support
How do I claim a product warranty?
Each brand has its own warranty policy. After our 30-day return period, you must contact the manufacturer directly for warranty claims.
Where can I register my product for warranty?
Visit the manufacturer’s website and complete their registration form:
• MRCOOL
• Pioneer
• Costway
• Whynter
• Airfree
• EcoFlow
Who do I contact for warranty support?
Contact the manufacturer using the links above. If you need guidance, our support team is available to assist.
5. Privacy & Security
How is my personal information protected?
We use Shopify’s secure platform with industry-standard encryption to protect your personal data.
Do you store payment details?
No, we do not store payment information. Transactions are securely processed via Shopify Payments and other third-party providers.
Can I opt out of marketing emails?
Yes, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails.
How do I modify or delete my personal data?
Contact us with your request, and we will process it as per our Privacy Policy.
6. General & Contact Information
How can I contact customer support?
You can reach us via:
📧 Email: info@hvacfrontier.com
📞 Phone: +1 507 850-0547
What are your customer service hours?
We are available Monday – Friday, 10:00 AM – 6:00 PM CST.
Still Have Questions?
If your question isn’t listed here, feel free to contact us or call us at +1 507 850-0547. We’re happy to assist you!
