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MRCOOL
MRCOOL® Universal Series 2-3 Ton 20 SEER Heat Pump Condenser - MDUO18024036
MRCOOL® Universal Series 2-3 Ton 20 SEER Heat Pump Condenser - MDUO18024036
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SKU:MDUO18024036
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The MRCOOL® Universal Series 2-3 Ton Heat Pump Condenser (MDUO18024036) delivers exceptional year-round comfort with high energy efficiency and ultra-quiet operation. With a 20 SEER rating, this inverter-driven unit ensures significant energy savings while providing rapid heating and cooling performance.
Unlike traditional systems, this versatile heat pump does not require a gas furnace, making it an eco-friendly and cost-effective solution. Its slim design is optimized for compact installations and efficient warehouse storage.
This MRCOOL Universal Series condenser is compatible with any third-party air handler and thermostat, including WiFi-enabled smart systems like Nest, ensuring seamless integration into any home setup. Whether for zero-lot-line homes, noise-sensitive areas, or system replacements, this innovative heat pump is designed to meet a variety of installation needs.
Factory pre-charged for easy installation, this unit is ETL and AHRI certified, confirming top-tier performance and reliability.
Key Features
✔ High-efficiency 20 SEER rating for maximum energy savings
✔ Ultra-wide temperature range operation for year-round comfort
✔ No gas furnace required – all-electric heating and cooling solution
✔ Slim, space-saving design for easy storage and compact installations
✔ Compatible with third-party air handlers and smart thermostats, including Nest
✔ Ideal for zero-lot-line homes, strict noise-regulated areas, and system replacements
✔ Fast cooling and heating performance for quick temperature adjustments
✔ Ultra-quiet fan blade design for minimal noise disturbance
✔ Factory pre-charged for easy, vacuum-free installation
✔ ETL and AHRI certified for guaranteed performance and efficiency
Specifications
- Brand: MRCOOL®
- Series: Universal Series Heat Pump Condenser
- Model: MDUO18024036
- Tonnage: 2-3 Ton
- SEER Rating: Up to 20 SEER
- Refrigerant Type: Factory pre-charged
- Compatible With: Any third-party air handler and thermostat
- Installation Type: Conventional and smart home compatible
- Certifications: ETL & AHRI certified
Ideal Applications
✔ Zero-lot-line homes where space is limited
✔ Homes with strict noise regulations needing ultra-quiet operation
✔ Traditional HVAC system replacements with enhanced efficiency
✔ Smart home integrations using WiFi-enabled thermostats
Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Below, you’ll find answers to common questions about ordering, shipping, returns, warranties, and more. If you need further assistance, feel free to contact us or call us at +1 507 850-0547.
1. Ordering & Payments
What payment methods do you accept?
We accept the following payment methods:
• Credit & Debit Cards: Visa, MasterCard, American Express, Discover, and Diners Club.
• Digital Wallets: Google Pay, Apple Pay, and Shop Pay.
Can I modify or cancel my order after placing it?
Orders are processed immediately to ensure fast shipping. If you need to make changes, please contact us as soon as possible. However, modifications are not guaranteed once the order has been processed.
Do you offer financing or payment plans?
Currently, we do not offer financing options. All orders must be paid in full at checkout.
How do I confirm my order was placed successfully?
Once your order is placed, you will receive a confirmation email. If you do not receive one, please check your spam folder or contact our support team.
2. Shipping & Delivery
How long does shipping take?
Orders are processed within 1-2 business days and typically delivered within 3-7 business days. Delivery times may vary based on location and product availability.
Do you offer expedited shipping?
Yes, expedited shipping options may be available at checkout. Contact us for details.
How do I track my order?
Once shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s status.
Do you ship internationally?
No, we currently ship only within the United States.
What should I do if my order arrives damaged?
If your item arrives damaged, take photos and contact our customer support within 48 hours of delivery. We will assist you in resolving the issue.
3. Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you are not satisfied, you can request a return within 30 days of delivery, provided the item is unused and in its original packaging.
How do I initiate a return?
Contact our support team with your order details to start the return process.
Are there restocking fees for returns?
Some returns may be subject to a restocking fee, depending on the product. Please review our Return & Refund Policy for details.
How long does it take to receive a refund?
Refunds are processed within 5-7 business days after the returned item is inspected.
What if I received the wrong product?
If you receive the wrong item, contact us immediately. We will arrange a replacement at no extra cost.
4. Warranty & Support
How do I claim a product warranty?
Each brand has its own warranty policy. After our 30-day return period, you must contact the manufacturer directly for warranty claims.
Where can I register my product for warranty?
Visit the manufacturer’s website and complete their registration form:
• MRCOOL
• Pioneer
• Costway
• Whynter
• Airfree
• EcoFlow
Who do I contact for warranty support?
Contact the manufacturer using the links above. If you need guidance, our support team is available to assist.
5. Privacy & Security
How is my personal information protected?
We use Shopify’s secure platform with industry-standard encryption to protect your personal data.
Do you store payment details?
No, we do not store payment information. Transactions are securely processed via Shopify Payments and other third-party providers.
Can I opt out of marketing emails?
Yes, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails.
How do I modify or delete my personal data?
Contact us with your request, and we will process it as per our Privacy Policy.
6. General & Contact Information
How can I contact customer support?
You can reach us via:
📧 Email: info@hvacfrontier.com
📞 Phone: +1 507 850-0547
What are your customer service hours?
We are available Monday – Friday, 10:00 AM – 6:00 PM CST.
Still Have Questions?
If your question isn’t listed here, feel free to contact us or call us at +1 507 850-0547. We’re happy to assist you!
